Sereniti Health Privacy Policy

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Sereniti Health respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use and protect your personal information when you submit an enquiry, request an offer, contact us, or use our website.

Who We Are

Business name: Sereniti Health / Sereniti Health & Wellness
Website: www.serenitisaltretreat.co.uk
Location: North East / Newcastle and surrounding areas
Contact email: [Add confirmed email address]
Phone: [Add confirmed phone number]

What Information We Collect

When you complete a form or contact Sereniti Health, we may collect:

• Your name

• Your phone number

• Your email address

• Your preferred day or time to visit

• Whether you have visited Sereniti Health before

• The treatment or service you are interested in

• Any question or message you choose to send us

Please avoid submitting detailed medical information through the enquiry form. Suitability for any treatment should be discussed directly with Sereniti Health and, where appropriate, a qualified healthcare professional.

How We Use Your Information

We use your information to:

• Respond to your enquiry

• Contact you about your requested offer

• Confirm availability

• Answer your questions

• Arrange or discuss appointments

• Send relevant information about the treatment or service you asked about

• Keep basic records of enquiries and customer communication

• Improve our customer enquiry process

We do not sell your personal information.

Hyperbaric Oxygen Therapy Enquiries

If you submit an enquiry about Hyperbaric Oxygen Therapy or another wellness treatment, Sereniti Health may use your details to contact you about availability, suitability and the next step.

Submitting an enquiry form does not create a confirmed appointment. Your appointment is only confirmed once Sereniti Health contacts you directly.

Marketing Messages

We will only send you marketing updates, offers or wellness information where we have a suitable lawful basis to do so.

Where required, we will ask for your consent before sending marketing messages. You can unsubscribe or ask us to stop contacting you for marketing at any time.

The ICO says consent and legitimate interests are the two lawful bases most likely to apply to direct marketing, and individuals have an absolute right to object to direct marketing.

How We Store Your Information

We take reasonable steps to keep your personal information secure.

Your details may be stored in systems used by Sereniti Health to manage enquiries, appointments, email communication, forms, website activity or customer follow-up.

These may include website, email, form, booking or marketing systems used by Sereniti Health.

Who We Share Your Information With

We may share your information with trusted service providers who help us operate our website, forms, email, booking, customer communication or business systems.

We only share information where needed to provide our services, respond to enquiries, manage communication or operate the business.

We do not sell your personal information.

How Long We Keep Your Information

We keep enquiry information only for as long as reasonably necessary to respond to your enquiry, manage our relationship with you, keep appropriate business records and meet any legal or regulatory requirements.

Sereniti Health should confirm its exact retention period before publishing this policy.

Your Rights

You have rights over your personal information. These may include the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Withdraw consent where we rely on consent

• Complain to the Information Commissioner’s Office

The rights available can depend on the reason your information is being used, so Sereniti Health should make sure the final privacy policy reflects its actual processes.

Cookies And Website Tracking

Our website may use cookies or similar technologies to help the website work properly, understand website activity, improve user experience or support marketing activity.

Sereniti Health should add its cookie details here if tracking tools, analytics or advertising pixels are used.

Contact Us

To ask a question about this privacy policy or request access to your personal information, please contact:

Sereniti Health
Email: [Add confirmed email address]
Phone: [Add confirmed phone number]
Website: www.serenitisaltretreat.co.uk

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office.